Reply to a Google review in seconds.
Pick the star rating, add a few details, and copy a draft reply. It works for praise, mixed reviews and complaints.
A reply is public. Leave out anything that confirms what the customer bought, booked or was treated for.
Short
Thank you. We are glad you had a good visit. We hope to see you again soon.
Warm
Hello, thank you for taking the time to write this. We will pass your words on, and we look forward to seeing you next time.
With an invitation
Hello, thank you for the review. If there is anything we can do better on your next visit, tell us in person. We listen.
Before you post a reply.
- Edit before you post
- The drafts are a starting point. Add a detail from the visit so the reply reads as written by a person.
- Keep it short and calm
- Thank the reviewer, answer the point they raised, and offer to continue the conversation privately if there is a problem.
- Keep private details out
- A reply is public. Do not repeat names, orders, appointments or health details beyond what the reviewer already wrote.
- Nothing is sent anywhere
- The drafts are built in your browser. What you type is not sent to us or stored.
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